1. Who Is Eligible for a Refund
You are eligible for a full refund if:
- You purchased directly from www-glycopulse.com (official website only)
- You request your refund within 60 days of your original purchase date
- You can provide your order number or confirmation email
2. What Is Not Covered
- Purchases made more than 60 days ago from the original purchase date
- Orders placed through unauthorized third-party sellers (Amazon third-party, eBay, etc.)
- Orders that were placed with fraudulent payment methods
- Abuse of the refund policy (more than one refund per household in cases of clear abuse)
We strongly recommend purchasing only from www-glycopulse.com to ensure you are covered by this guarantee.
3. The Refund Process
- Email contact@www-glycopulse.com with subject line "Refund Request"
- Include: your name, order number, and the email used for purchase
- You do not need to return the product to qualify
- We verify your order details before approving
- You will receive an email confirmation once your refund is approved
- Refund is issued to your original payment method (credit card, PayPal, etc.)
4. Refund Processing Timeline
- Support reply: Within 1 business day (MonβFri, 9 AM β 6 PM EST)
- Refund approval: Typically same day as your request
- Refund processing: 7β14 business days from approval
- Bank reflection: Additional 3β5 business days depending on your bank
Our internal monitoring data shows an average approved refund completion time of 9 business days. If you haven't seen your refund after 14 business days, contact us and we'll investigate immediately.
5. International Orders
International customers are equally covered by our 60-day money-back guarantee. Please note:
- Refunds are issued in USD to your original payment method
- Currency conversion and any resulting exchange rate differences are handled by your bank or payment provider
- Customs fees, import duties, and taxes paid on receipt of your order are non-refundable as these are levied by your government, not by us
- Return shipping is not required for international refunds under this guarantee
6. Product Exchanges
We currently offer refunds rather than exchanges. If you'd like to order a different package size after a refund, you're welcome to place a new order at www-glycopulse.com/buy.
7. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 7 days of receiving the order
- Include your order number and a description of the issue
- Photos of the damaged or incorrect item help us resolve it faster
- We will send a replacement at no charge or issue a full refund β your choice
This applies in addition to β not instead of β the 60-day money-back guarantee.
8. Questions About Your Refund
Our support team is here to help:
- π§ contact@www-glycopulse.com
- π Monday β Friday Β· 9:00 AM β 6:00 PM EST
- β± Reply within 18 business hours
- π Contact Us Page